❓ Frequently Asked Questions

Have questions? We've got answers! Below are some of the most common questions our customers ask about shopping with Cupid Dogs.

🛒 Ordering

Q: How do I place an order?
A: Simply browse our products, add your favorite items to the cart, and check out using our secure payment system.

Q: Can I change or cancel my order?
A: If your order hasn't shipped yet, we may be able to help. Please email us at cupiddogs@outlook.com as soon as possible.

🚚 Shipping

Q: How long does shipping take?
A: Orders to the USA arrive in 5–7 business days. Europe orders typically take 10–15 business days. International shipping times vary by destination.

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Rates and estimated delivery times will be shown during checkout.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unopened items. Please contact us before sending your product back.

Q: How do I exchange an item?
A: Email us with your order number and reason for exchange. We’ll provide instructions for how to proceed.

💳 Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options via Shopify checkout.

Q: Is my payment information secure?
A: Yes. Our store uses Shopify’s secure and encrypted payment gateway to protect your information.

📦 Order Issues

Q: I didn't receive my order. What should I do?
A: First, check your tracking info. If it's been more than the expected delivery time, please contact us and we’ll look into it right away.

Q: My item arrived damaged. What now?
A: Oh no! Please send us a photo of the damage and your order number. We’ll make it right as quickly as possible.

📬 Contact Us

If you didn’t find your answer here, we’d be happy to help personally. Reach out anytime:

• Company Name: CUPID DOGS LLC
• Email: cupiddogs@outlook.com
• Phone: +1 470-677-5922
• Address: 14722 SW 153 PL, MIAMI, FL 33196, USA

Thank you for shopping with Cupid Dogs — where tails wag and questions get answered!